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CANCELLATION AND REFUND TERMS

Effective date: 22 October 2026

1. Scope

This document regulates the cancellation and refund conditions for website, mobile app, audit, quick fix, monthly maintenance, AI planning, AI agent setup and management, AI integration, graphic design, template/training and digital content services provided by Archirenk. Contact: info@archirenk.com.

2. Cancellation Notice

Cancellation requests are submitted in writing to info@archirenk.com. The service to which the request relates, the order/quotation information and, if any, the information required for the refund account shall be specified.

3. Audit and Quick Fix Services

  • In case of cancellation before work begins, the full amount paid is refunded.
  • In case of cancellation after work begins, a refund is made in proportion to the work actually performed up to that date; the refund calculation is notified to the Customer in writing.
  • Delivered digital content and reports are as a rule non-refundable. However, defective performance and mandatory consumer rights are reserved.

4. Digital Content and Right of Withdrawal

In cases where there is a right of withdrawal under consumer legislation, no refund is made for digital content and services whose performance has begun with the consumer’s explicit consent and information regarding the loss of the right of withdrawal. This provision shall not be interpreted in a way that eliminates mandatory consumer rights.

5. Monthly Maintenance

The monthly maintenance service is committed for at least 3 months. At the end of this period, the service may be cancelled with at least 30 days’ prior written notice; the cancellation becomes effective at the end of the notice period and at the end of the current term.

6. Templates and Training Materials

Templates and digital training materials are digital content. As a rule, they are non-refundable after delivery; defective performance and mandatory consumer rights are reserved.

7. Consumer / Business Distinction

The differences between consumer transactions and commercial/business customers are additionally assessed in terms of the right of withdrawal, refund periods and mandatory rights.

8. Refund Method

Refunds are as a rule made through the method used for payment and via the payment provider named in the order confirmation, in accordance with the relevant legislation and the payment provider’s processes. The refund period and method are notified to the Customer in writing.

9. Effective Date

These terms enter into force on 22 October 2026.